Zoysia Farms Customer Reviews
Based on 665 independent service ratings over the past year
Overall Experience Rating:
4.1 out of 5
All reviews courtesy of Feefo
JONATHAN FABIAN 2 months ago
make the web site more user friendly
Merchant reply by John 2 months ago
Thank you for taking a moment to give us your feedback. There is no better insight then directly from the customer. If you have any specific suggestions we would love to hear them. If you could reach out to us at Laura@zoysiafarms.com we could be most appreciative. FYI I noticed your order confirmation was bounced by your email service provider. It was put on the harvesting schedule today which means it should leave later this week. Happy planting.
Trusted Customer 2 months ago
Good experience
Plenty of information. Easy to order
Merchant reply by John 2 months ago
Thank you for taking the time to give us your feedback. I noticed this morning that your email provider did not deliver the order confirmation we sent. We do have it and it should be on its way in a couple of days. Thanks again for our order.
Carl Fischer 2 months ago
Order short and quality low.
I order 20 trays of plugs. This is my 3rd order from Zoysia farms. So far I have only received 10 trays. The plugs I have had to use garden shears to cut. I don't think 50% of the 10 trays will make it as there was little or no soil with the plugs.
Merchant reply by John 1 month ago
So glad we got an opportunity to talk with you directly about your recent order. We have put in a claim to FedEx as they seem to have lost one of the two boxes we sent you. Your replacement for the missing grass is being processed. The grass this time of year doesn't always look its best as it is mainly still in winter dormancy but it is still the best and most successful time of year to plant Zoysia. We have noted your comments and they are part of our review with the production team this week. Thank you for helping us to be better.
Janice Cunningham 2 months ago
First Order of Zoysia
The site was easy and it was clear what was being ordered. The only that was unclear was the discount. However, I've seen Zoysia grass used by a neighbor and yes, it turns brown in the winter but it's beautiful in the warm months. I'm looking forward to my shipment.
Merchant reply by John 2 months ago
We are always happy to welcome a new advocates for Zoysia lawns. We are here to help you be successful so I hope you will reach out to us directly if you have any questions. We are here year round, Monday to Friday from 8 to 4 at 410-756-2311 or anytime by email to Laura@zoysiafarms.com. As to the discount, all savings(discounts) are based on the total savings compared to the aggregate value of the base package to the one purchased. You save when you purchase bigger packages. Commonly described as a - buy more save more approach. Hope that helps.
Ray Wofford 2 months ago
Rapid response to my questions and placing my order
I’ll reorder again next spring
Merchant reply by John 2 months ago
Thank you so much for sharing your experience. I see this morning your order confirmation we sent was not delivered by your email service provider. We have your order and it should ship in the next few days. FYI no need to wait to next spring to reorder, Zoysia can be planted right up to mid September in your area. We have some timely promotions planned throughout the summer and you now qualify as a returning customer where additional savings apply. Thanks again for your order.
Trusted Customer 2 months ago
very easy to order.
It is easy to use the website. The grass comes on time to plant at best time.
Merchant reply by John 2 months ago
Always nice to hear from a returning customer and of their experience. Appreciate you taking the time to do this.
Oswell Taylor 2 months ago
Has always been very good in past to me. Bought twice before and very pleased.
Merchant reply by John 2 months ago
Thank you for being a returning customer. We believe it is the nicest compliment you can give us as a company. We are adjusting your order to receive the returning customer additional savings - so you saved a bit of money today! Nice way to start the week.
Michael Kelly 2 months ago
repeat customer
simple process
Merchant reply by John 2 months ago
Great to see you back and thank you again for your new order.
Trusted Customer 2 months ago
Website has all the information you need
Merchant reply by John 2 months ago
We try, but also understand every property is unique so we are on standby if you every have a question we can help with. Just a call away 410-756-2311 or by email to Laura@zoysiafarms.com. Thanks for your feedback.
Thomas King 2 months ago
Easy way to plant my lawn!
Site was super easy to navigate. Order was placed within minutes. The explanation of the process and cautions on use were very helpful!
Merchant reply by John 2 months ago
Our top goal is customer success not just to sell grass. Zoysia is a great grass but not a miracle grass that will grow everywhere. We like to be upfront with the pros and the cons. That way customers can be confident in their decision about buying or not. Thank you for your feedback.
