Zoysia Farms Customer Reviews

Charles Hutchins
3 days ago
3 days ago
Easy and quick
Easy to use and informative website

Trusted Customer
3 days ago
3 days ago
Great serivice!
Had no problem ordering it so service was good.

John Giesler
3 days ago
3 days ago
Easy to order
I will order again

Anthony Shorter
3 days ago
3 days ago
I took them out the box as soon as they arrived.
I thought the service was great. Delivery was fast. I'm not sure how moist the super plugs should have been apon delivery but they were dry.

Trusted Customer
4 days ago
4 days ago
Great information on the website that helped me make the decision on what to order. Super helpful videos.

Trusted Customer
4 days ago
4 days ago
Excellent product with clear cut instructions, what more can you ask for. Thanks!

Trusted Customer
4 days ago
4 days ago
Very disappointed.
I had previously purchased 8 trays of Zoysia plugs from Lowe's as a trial. They came in separate individual trays and was all green grass. It was so easy to plant these, and the results are excellent. When I placed the order for 45 trays on Tuesday with your company, I thought I was buying like the ones from Lowe's. I was told that all 45 trays will arrive on Friday by one of your representatives. It did not arrive on Friday as promised, instead it arrived on Saturday and not entire trays but only 25 trays. When I opened the box, it was all brown instead of green that I expected. However, one of your reports said that they are in dormant condition, so I went ahead and planted them. It took some effort to cut and divide the roll into 15 plugs as they were not in a separate individual trays like Lowe's. I am not sure if they will survive as almost all corner plugs looked to be without any soil and in a bad shape, I guess time will tell.
My bigger problem was that I didn't get the other 20 trays until Sunday 4:00 in the afternoon. I could not do anything for the whole day waiting for these 20 trays. I had already prepared my yards so that I could plant them as soon it arrived. When it finally arrived via Fed ex, I checked the box and found out that all soil got dried up so that grasses did not have any soil on them. I didn't think these will survive, so I refused them.
The next day, I called the company and was told that the company will not refund or replace these 20 trays as they are live things. I get it. However, they should have arrived on a timely basis, wouldn't you think? Your representative told me that it isn't their responsibility once it leaves their hands. I don't think this is right. Perhaps, you need to find another means to transport your goods in the future. The gentleman I spoke to didn't even apologize for my concern; he simply told me that there is nothing he can do because it is the company's policy not to refund or replace if it was refused. I have a suggestion. If someone calls your company to ask questions about your product, I think your representatives should explain what to expect when we do get the product that looks like they are all dead. It is shocking to see these brown grasses when you first open the box. I thought customer is always right, but I guess not so in this case. I've learned a valuable lesson. Good luck to you and your business. Thank you for your time.

Jimmy King
4 days ago
4 days ago
I want "green super plugs"
Delivery was fast . The Super plugs looked nothing like shown on your web site. Not green at all. You explained why in the literature I received but that was after the fact and the photos were misleading to your customers . If I decide to order again will they look like what I received ? I await tour replyI want

Eugene McHugh
4 days ago
4 days ago
Another perfect order.
Been buying from Zoysia for almost 20 yrs. Unbeatable service and products that work and deliver results.

Allison
4 days ago
4 days ago
Excited to see results
The website is easy to navigate.Fast shipping and boxed well .good step by step directions