Zoysia Farms Customer Reviews
Based on 2052 independent service ratings over the past year
Overall Experience Rating:
4.3 out of 5
All reviews courtesy of Feefo
Trusted Customer 15 hours ago
Using the web site was very easy to navigate with lots of extra information. I wish that more of a hint of when the shipment will occur was given.
Merchant reply by John 14 hours ago
Thank your for taking the time to give us your feedback about the information on our site. Much appreciate. As to shipping your order, somedays I wish we could just go to a shelf and pick an item to fulfil an order. We have to go to a field and harvest hardy field grown grass and somedays we just can't do it. Usually due to rain or the fields being too wet if we get several days of rain. That causes a very uncertain situation for giving a promise we just might not be able to keep. We prefer not to disappoint therefore the vague phrases like "orders are taking 1-2 weeks to ship. I wish we could do better, but missing a ship date causes real issues and disappointments we've learned. I do promise there is lots of effort to get orders shipped just as fast as we can. Hope you can continue to be patient just a little longer.
Trusted Customer 15 hours ago
Fair Price
Looking to plant some zoysia plugs. Ordered a qty of 15 plugs to try out. Waiting for shipment. I will reorder more plugs depending on this order.
Merchant reply by John 15 hours ago
Thank you for taking the time to give us a review. We have your order and just playing a bit of catch up at this busy time of year. Your order should be on its way by the end of this week or early next. Thank you for your patience. Don't forget to claim your returning customer discount if you decide to reorder. Details will be included with your order.
Michael Brownlow 16 hours ago
Ordering and shipping easy to understand and do
Their service is great at this time all questions were answered with their website
Merchant reply by John 16 hours ago
Thank you for taking the time to give us your feedback. I see your order is leaving today. You should get an email with a FedEx tracking number very soon. I can see it now but it might not be active until your package hit their hub later today.
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Trusted Customer 16 hours ago
Can not comment on Zoysia Farm's service other than I have not received my order. It's been 5 days since I ordered.
Merchant reply by John 15 hours ago
We like to make sure the information and ordering went well to get things off to a good start. I hope your rating is not a reflection of your experience with that phase. We are not shipping to your area just yet due to cold overnight temperatures. April temperatures in your state have run form 10 to 20 degrees below normal so we are being cautious about shipping. We want you to be successful so hope you can be patient just a little longer. I would anticipate seeing shipments in leaving in the next week or so provide we get a bit of cooperation from Mother Nature.
Lana Corneau 16 hours ago
Good communication, delivery was efficient and as expected. The super "plugs" were easy to cut apart and very easy to plant. We have already ordered more to complete our planting job. Thank you!
Merchant reply by John 15 hours ago
That is great to hear and thank you for sharing your experience. Much appreciated.
John Lantier 16 hours ago
You did what you said you would do.
the rating is based on past experience with Zoysia Farms.You stand behind your product. I ordered 52 sheets of free style plugs and after watering and fertilizing about Half of the product did not grow. I called and you replaced the product with no charge.
Merchant reply by John 15 hours ago
Thank you for taking the time to share your experience with our company. We are here to help customers be successful in anyway we can up to and including replacing any grass that doesn't grown. We much prefer it be successful the first time and most are, but just in case we have your back! Our goal is your success.
Trusted Customer 16 hours ago
Grassmade easy.
Very easy to use. Went online, decided how many plugs I wanted, ordered them, paid for them. Done.
Merchant reply by John 15 hours ago
Great to hear the first part was a good experience for you. Now you do still have a bit of work to do in getting the Super Plugs planted. I can see your order on the harvesting schedule already so it should leave either tomorrow or the next day. Happy planting
James Hunt 17 hours ago
I have not received the grass [plugs]
Need my order. No grass
Merchant reply by John 17 hours ago
We have not started shipping to your area just yet. The night time temperatures have been 10-20 degrees below normal. We want you to be successful so error a bit on the cautious side before shipping. We are watching the weather very closely and I have to believe your order will be on its way in the next week or so. Still very early in the planting season as Zoysia can usually be planted in your state into late September. Normally we are shipping to you by now but every year is different and it has been quite a cold April this year. Hope you can be patient just a little longer.
Jeff Standifer 17 hours ago
Easy ordering
Ease of Ordering. So far so good.
Merchant reply by John 17 hours ago
"So far so good" is just the start we like our customers to have. We will be here to help in anyway we can on the rest of the journey to a beautiful Zoysia lawn. Just reach out if you need us. Thanks for your feedback.....so far
john f woods woods 17 hours ago
was good and easy
was good and easy
Merchant reply by John 17 hours ago
Thank you for taking the time to give us you feedback. Much appreciated.
