Zoysia Farms Customer Reviews

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Richard Valentine
1 day ago

Very prompt delivery and after a week, the plugs are becoming green. The area that I was having difficulty with seeding because of the slope with my seeds and straw was being washed away. After placement of the plugs we had 2 heavy rain but the plugs did not wash away.

Merchant reply by John 1 day ago

Thank you so much for sharing your experience. Getting seed to take on a slope can be very frustrating. Plugs are really a great solution as you state. Thanks for taking the time to relate your story.

Trusted Customer
1 day ago

Instructions and delivery were excellent. Planting first time took a while. Trying to closely follow instructions. The second order worked like a charm.

Merchant reply by John 1 day ago

Glad to hear both your orders are off to a good start and you are on your way to a successful project. Thank you for taking the time to share your experience.

Carol
1 day ago

Thank you for not asking me to review a product I’ve not even received yet! Appreciate the information I received and answering questions I didn’t even know to ask! Good job. Easy to use site.

Merchant reply by John 1 day ago

Thank you so much for your feedback about our site and the ordering process. We have receive lots of ideas from customers that we have incorporated into the site over the years. I think that is what makes it so useful and helps the project get off to a good start. We hare here to help you be successful so if you ever have a question or what any additional help just give us a call. Your order is on tomorrow morning's harvesting schedule and will be on its way later in the day. I can see your email provider bounced the order confirmation we sent and might do the same thing to the shipping notification email tomorrow with your FedEx tracking number. if you don't get it and want it, just give us a call at 410-756-2311 and we can look it up for you. Happy planting

THOMAS B.
1 day ago

I ordered 3 trays of super plugs sometime in May and they were great, they immediately took as they arrived in good shape. I decided to order 8 trays in June based on that experience, but unfortunately the super plugs arrived extremely dried and only half of my super plugs took. I waited several months before leaving feedback to allow for the possibility that the roots were dormant, but it's obvious by now the half of my plugs are dead, as they arrived in bad shape. The plugs were planted the same day they arrived and were cared for properly (watered daily). I understand that some browning of the plugs is expected, but what I didn't expect was roots that where so dry that wouldn't survive at all.

Merchant reply by John 1 day ago

We are reaching out to you via phone to initiate the replacement shipment for those that didn't take. I can see it only took one day to get to you so it is very unusual for anything to dry out that quickly, but almost anything in nature can happen and it sounds like in your case it did. I don't see any notes with the order that they arrived dry so this is the first we are learning of this and the first opportunity to make things right for you. We are always here to help, just give us a call at 410-756-2311 Monday to Friday from 8 to 4 eastern.

Mary Williams
2 days ago

Not make the product so expensive

Merchant reply by John 1 day ago

Thank you for your feedback. Since the precut Super Plugs were introduced we have never taken a price increase. We work very hard at finding internal cost savings every year to offset the external price increases we receive from outside suppliers. The external price pressures on packaging, farm equipment, labor, fuel, transportation, plant and soil management products, are quite substantial. We will continue to work hard at selling a quality product but I fear prices will not be going down anytime soon. Thanks again for sharing your view.

Joshua English
2 days ago

Great customer service. Answered the phone quickly and seemed to care about my experience.

Merchant reply by John 1 day ago

Thank you so much for sharing your experience. We are here to help every homeowner be successful with their Zoysia lawn. We don't sell any other type of grass but we do know Zoysia and have gained quite a bit of experience in our almost 70 years. Always here to help!

Ronald Grella
3 days ago

I have been a previous customer. I have received e-mail during the past year with some incentives. When ordering this time on 7/30/21 there was no way I could log on to my existing account to see if their was any incentives for placing this order.

Merchant reply by John 1 day ago

We have your back. We review every order individually and spotted you were a returning customer and applied the discount to your order. Sorry you had any trouble finding returning customer information. It is located at the top of the charts on the ordering page. Your order will also come with planting instructions and information for returning customers, for your future reference. Or, just give us a call anytime 410-756-231. We will help you get the best price possible. Hope this makes you feel better about our service.

Trusted Customer
3 days ago

I did place an order, now waiting for order to be processed. More to follow once product received.

Merchant reply by John 1 day ago

Thanks for your feedback on our site and the information it contains. I can see your order is already on our harvesting schedule for tomorrow and will be on its way to you the same day. We will send you the FedEx tracking number via email just as soon as it is placed on their truck. Happy planting

David Lighthall
3 days ago

The shopping and selection and prices was great. The checkout process is one of the easiest around on the internet!!

Merchant reply by John 1 day ago

Thank you so much for taking the time to share your experience. Much appreciated. Your order is on tomorrow morning's harvesting schedule and should be on its way to your by tomorrow afternoon. You should have it mid week. You will get a shipping notification email with your FedEx tracking number just as soon as it leaves our farm. Happy planting!

Trusted Customer
3 days ago

Deliver a living product that will grow. The super plugs were delivered in a damaged box, the soil was extremely dry and fell off the plugs roots when I removed them from the box. When the box was delivered I opened it immediately and water the plugs. They were planted the next day in good soil and none of them survived. I followed the instructions I received from the company to the letter yet none survived. Obviously the product was bad.

Merchant reply by John 1 day ago

This is the very first we are learning of any issue with your order. We were not aware it arrived in a damaged box or that it was unusually dry. Growing anything can be difficult but if it arrives compromised it just makes it that much more difficult. I have asked customer service to reach out to you to start the replacement process as your order is fully guaranteed to grow or replaced free. As simple as that.

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