Zoysia Farm Nurseries: Customer Reviews

Zoysia Farms Customer Reviews

Based on 665 independent service ratings over the past year
Overall Experience Rating:
4.1 out of 5
All reviews courtesy of Feefo
5 stars out of 5  
418
4 stars out of 5  
80
3 stars out of 5  
61
2 stars out of 5  
39
1 star out of 5  
67

Page 12 of 67
3 stars out of 5
Trusted Customer
1 month ago

Confused

Found the email confirming the order confusing. It starts by saying "We are no longer harvesting or shipping grass products to Texas." As I am from Texas, to me, this means my order is rejected. But then it goes on to say I will be billed when the order is shipped. Enough time has now passed for the order to be shipped, but I have heard no more from them. So I am now left wondering whether I can expect a delivery or not.
Merchant reply by John 1 month ago Thank you for reaching out and we do apologize as your order was received just as we were changing over to start shipping to your state and the message had not been edited to reflect that. We have your order and it is scheduled for shipment later today or tomorrow. We had heavy rain over the weekend which caused a couple of days delay in harvesting your order. Back on track now. Again sorry for any confusion we caused. You will receive a tracking number by email once your order is scanned onto the truck.
5 stars out of 5
Michael Golden
1 month ago

Plugs worked graet

Have purchased before from them had great results from the product.
Merchant reply by John 1 month ago Thank you for taking the time to share your experience. Much appreciated and thank you for your support of small business.
5 stars out of 5
Eugene Field
1 month ago

They have been reliable over the years

They have always had excellent customer service
Merchant reply by John 1 month ago That is wonderful to hear, thank you. We have always considered the customer's project success to be our top goal and superior product and customer service, the best way to achieve that. We've had quite a bit of rain over the last week so are running just a bit behind in getting orders processed to your area. We should catch up in the next few days. Looks like a work weekend on our farms!
5 stars out of 5
Larry McIntosh
1 month ago

Can't havent received my shipment yet

I have not received my order yet.... Larry McIntosh, Tennessee
Merchant reply by John 1 month ago The Survey request is generated at time of order and is live for full year. We want to make sure you have it right from the first interaction with us so you have a means to reach back to us. Your also have your order information that contains contact details. We are happy to get your feedback at anytime and it doesn't have to be done via the survey. We are here Monday to Friday at 410-756-2311 from 8 to 4 eastern or anytime by email to Laura@zoysiafarms.com. Let us know if we can help.
3 stars out of 5
Trusted Customer
1 month ago

Have yet to be informed when they will ship and really can't give a review until I have received the merchandise.
Merchant reply by John 1 month ago Thanks for reaching back to us. Survey requests are live for a full year so please feel free to reach back to us at anytime. We have your order and I can see it is on our schedule to be harvested in the next day or so. I think you order will be on its way by this weekend. Hope that helps. Thanks for the feedback so far.
5 stars out of 5
Trusted Customer
1 month ago

It was easy to order what I needed

It was easy to order the grass
Merchant reply by John 1 month ago Easy is what we hare happy to hear. Thanks
5 stars out of 5
Trusted Customer
1 month ago

All the information on planting and ordering was really thorough and easy !

We appreciate the ease of ordering and explaining all the information we needed to purchase and planting zoysia plugs !
Merchant reply by John 1 month ago Thank you for taking the time to give us your feedback. Much appreciated. We are here to help at anytime. There is contact information on the planting instructions which will come with your order. We are here Monday to Friday is you want to call (410-756-2311) or by email to Laura@zoysiafarms.com
4 stars out of 5
jeff piersall
1 month ago

so far so good - customer service replied immediately but I don't have plugs yet due to weather so waiting but you communicate well which is important thanks
Merchant reply by John 1 month ago That is wonderful to hear. We work very hard a providing good customer service. I can see your order on our harvesting schedule but it is quite far down the report. We have had a lot of rain and our field were too wet to harvest for about 5 days. We are back harvesting but I think it will be early next week before your order leaves. We plan to work right through until we are caught up. Thanks for taking the time to share your experience. Happy planting.
5 stars out of 5
Trusted Customer
1 month ago

Website is easy to understand and order from.

Website is easy to understand and order from. All the information needed is shown and explained. Disappointed I won't received the product until May due to my state of Idaho. But I do understand why.
Merchant reply by John 1 month ago Thank you for taking the time to give us your feedback. Yes agriculture regulations and inspections can be a little frustrating to deal with but they are for the overall good. One more assurance of the quality product we sell. I note a number of others just don't ship to states that require pre inspection by agriculture departments.
2 stars out of 5
Jesse Gibbs
1 month ago

Your surgery is too early.. should be after delivery

I have not received my order. Your survey is too early.
Merchant reply by John 1 month ago Thank you for the feedback. We send surveys at time of ordering but there is not urgency to get your feedback. It is totally voluntary and at your convenience. We are happy to hear from customers anytime they need us. We are here to help anyway we can. Our goal is your success. Happy planting.
Page 12 of 67
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Zoysia Grass?
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best Zoysia Grass?
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is right for my lawn?
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 Are plugs better
than seed?
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