Zoysia Farms Customer Reviews

Trusted Customer
4 days ago
4 days ago
A Unique Company That Could Stand to Operate More Professionally
I understand that live grass needs to be shipped according to the when it’s ready and when the region it’s being shipped to is in growing season, and this company does tell you when you place an order that they ship according to the order they receive orders (doesn’t everybody?), but I’ve ordered the grass a week and a half ago and I still have not received any indication when it’s going to ship. This company needs to be better with communication about the ship dates. I’ve ordered from them in the past, and they shipped right away, so I wasn’t aware that their shipping times varied so much.
And when I asked their customer service technical questions last year about how to care for the grass in our very specific region, and also asked technical questions about using a watering timer and watering rates, the customer service rep seemed to not have any knowledge of our specific region’s climate, nor did they seem to have any understanding of the use of a watering timer, which is a very common practice in lawn care. They do state that, for the most part, their recommendations for watering are the same for every region, but I needed to know about actual watering rates, not just “water the grass when needed,” which is essentially what the customer service rep kept telling me.
I got the impression, both on the phone and through email, that the customer service rep was just not that interested in providing detailed help.
It’s still too early to tell how well their grass plugs are going to do for our lawn so I cannot comment on that aspect. I appreciate the special type of grass this company offers and the unique service they offer that’s different from most others, and I would still recommend this company to others, however they could stand to be more professionally operated.

Jean Paul Gouffray
4 days ago
4 days ago
Great
Easy to order

Donzell Bowman
4 days ago
4 days ago
Great Service and communication!

Tracy Barnes
4 days ago
4 days ago
Love the prices!
Great information and instructions on the products.

Trusted Customer
5 days ago
5 days ago
Good, fast delivery of product after placing order.
Order came within a few days. The plugs were a little dry and did not break apart cleanly.

Trusted Customer
5 days ago
5 days ago
I haven't received my zoysia plugs, etc, yet. So I can't really rate it.
I Have Yet to Receive it.

Edward Aranda
5 days ago
5 days ago
Ordering was easy. Plentiful products offered online.

Dwight Shamblee
5 days ago
5 days ago
Website offers a full range of the needed equipment and supplies to get my project going. The precut super plugs is certainly a nice feature so I don't have to cut, just install!

Daniel Hickey
5 days ago
5 days ago
I will plant the plugs after tomorrow's rain. The sheets look great
Arrived on good shape. Will plant after tomorrow's rain.

Trusted Customer
5 days ago
5 days ago
So far so good, waiting for their product to arrive, but I have high hopes of reviving my lawn with their zoysia grass plugs.