Zoysia Farms Customer Reviews

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Trusted Customer
4 days ago

I understand that live grass needs to be shipped according to the when it’s ready and when the region it’s being shipped to is in growing season, and this company does tell you when you place an order that they ship according to the order they receive orders (doesn’t everybody?), but I’ve ordered the grass a week and a half ago and I still have not received any indication when it’s going to ship. This company needs to be better with communication about the ship dates. I’ve ordered from them in the past, and they shipped right away, so I wasn’t aware that their shipping times varied so much. And when I asked their customer service technical questions last year about how to care for the grass in our very specific region, and also asked technical questions about using a watering timer and watering rates, the customer service rep seemed to not have any knowledge of our specific region’s climate, nor did they seem to have any understanding of the use of a watering timer, which is a very common practice in lawn care. They do state that, for the most part, their recommendations for watering are the same for every region, but I needed to know about actual watering rates, not just “water the grass when needed,” which is essentially what the customer service rep kept telling me. I got the impression, both on the phone and through email, that the customer service rep was just not that interested in providing detailed help. It’s still too early to tell how well their grass plugs are going to do for our lawn so I cannot comment on that aspect. I appreciate the special type of grass this company offers and the unique service they offer that’s different from most others, and I would still recommend this company to others, however they could stand to be more professionally operated.

Merchant reply by John 2 days ago

Thank you first for being a returning customer and in this instant for taking the time to give us your feedback on our service. Your state and local area is as you say very unique. At this time of year is is a daily topic of conversation as your nights remain very cool for new plantings while you days are very pleasant. We want you to be successful and delay shipping until we believe the conditions are suitable for the grass to be planted. Now as you know Mother Nature is pretty secretive about when that might be so we tend to be a bit vague as to exactly when we will start shipping to your area. Looking ahead this morning I would say it is a minimum of a week away and subject to change. Likewise watering is a complex subject particularly in your desert like area. Zoysia grass is a great choice for dry conditions as it is very drought tolerant. However, it is not drought proof and does require some water in drought like conditions, as you say. How much is very dependent on local conditions and thus once again is difficult to predict. The most common reason Zoysia fails is from over watering thus a reluctance to be too prescriptive on saying how much in your particular case. It will change week to week. Everything in nature is variable and in our experience it is best to be flexible and work with conditions as they change rather the being ridged to some specific timetable. I hope we tried to convey this. Initially, following the planting instructions and watering requirements is important. Once the Zoysia is growing, your local judgement in seeing and reading the current conditions, is much better then us from afar.

Jean Paul Gouffray
4 days ago

Easy to order

Merchant reply by John 2 days ago

We like great. Thanks for the feedback.

Donzell Bowman
4 days ago

Great Service and communication!

Merchant reply by John 2 days ago

Very much appreciate you taking the time to share your experience. Thank you also for the kind words.

Tracy Barnes
4 days ago

Great information and instructions on the products.

Merchant reply by John 2 days ago

Thank you so much for sharing your experience. Very happy we are off to a good start. We are here to help you be successful. Just a call or email away. 410-756-2311 or Laura@zoysiafarms.com.

Trusted Customer
5 days ago

Order came within a few days. The plugs were a little dry and did not break apart cleanly.

Merchant reply by John 2 days ago

Thank you for the feedback on your recent order. It is always helpful to hear how the grass arrived and how the planting is progressing. We will address both situation you mentioned with the processing team.

Trusted Customer
5 days ago

I Have Yet to Receive it.

Merchant reply by John 5 days ago

We were glad to read there was no problem with your order. Yes we have not started shipping to your state as the night time temperatures are still too cold for planting yet. We are watching the weather closely and just as soon as the temperatures look better we will have your order on its way. Happy planting.

Edward Aranda
5 days ago

Ordering was easy. Plentiful products offered online.

Merchant reply by John 5 days ago

Thank you for taking the time to give us a review. The nice thing about the site is its dedication to Zoysia grass and that every item is specific to helping customers have a successful Zoysia lawn. Thanks again for your order.

Dwight Shamblee
5 days ago

Website offers a full range of the needed equipment and supplies to get my project going. The precut super plugs is certainly a nice feature so I don't have to cut, just install!

Merchant reply by John 5 days ago

The precut Super Plugs have become very popular. They certainly make the total project go much quicker and reduce the effort needed to get your lawn started. We try to be the one stop shop for all things needed to have a successful Zoysia lawn. Happy planting......and no cutting.

Daniel Hickey
5 days ago

Arrived on good shape. Will plant after tomorrow's rain.

Merchant reply by John 5 days ago

After a rain helps soften the soil is the ideal time to plant and hopefully make the whole planting part good smoothly. Thanks for taking the time to update us that your order arrived in good shape. Always good to learn.

Trusted Customer
5 days ago

So far so good, waiting for their product to arrive, but I have high hopes of reviving my lawn with their zoysia grass plugs.

Merchant reply by John 5 days ago

Thank you for your initial feedback. Yes it is still too early to plant in your area but we are watching the weather and just as soon as it will be safe for planting we will bet your order on its way. We are here to help if you need us.

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